James H.

As a property owner, it means a lot to work with a property management company that truly cares. My experience with this team has been exceptional. They are professional, responsive, and always willing to help when something comes up. Their communication has been excellent, and I appreciate how reliable and attentive they are in handling matters. I highly recommend them.

Now that I’ve moved on, I can finally talk about this place without worrying about retaliation. A lot of the “good reviews” you see seem to come from owners rather than tenants, and honestly, that tracks. They treat owners very well, but tenants are a different story. The moment you ask them to actually do something, it feels like you get put on a naughty list, they will talk to you differently and everything. After that, good luck getting help unless you physically walk into the office yourself. The work culture here feels extremely outdated, like something that should’ve disappeared decades ago. They almost never pick up the phone and clearly prefer voicemail so they can respond on their own schedule. I’ve had simple inquiries take months to get answered. To be fair, sometimes they do handle things quickly, so credit where it’s due. The problem is that everything happens on their time, not yours. A good comparison would be: they’ll patch your bleeding wound and you’ll survive, but only after you’ve already lost way too much blood. What really surprised me is that this is a family-owned business. You’d expect more care and communication, but that just wasn’t my experience. One example that stuck with me was during my second lease renewal. There was wording in the new lease that differed from my first year’s lease. Thankfully I actually read it instead of blindly signing. I suspected it was a mistake, so I called and left a voicemail. I heard absolutely nothing back until 4 PM two days later, right before the lease signing deadline. They finally emailed me saying they had fixed the issue and needed me to sign the updated lease the day before my current lease expired. Luckily, I had no plans and was able to handle it quickly, but what if someone was busy or out of town? That kind of last-minute communication is unacceptable. At the end of the day, the only reason to deal with H&H is if the property itself is genuinely worth it whether that’s the price, location, or lease terms. Once you get through the process, living there isn’t terrible as long as you don’t need much from management. Just don’t expect responsive communication unless you’re willing to chase them down yourself.

I have been using Hammond & Hammond as my property management Co. regarding several rentals for many years. I have been working with Victoria Vargas for routine matters and Susan La Cava for more hands on demanding time sensitive issues. Some of the rental/tenant issues have been simple, but as to one particular unit, the maintenance/repair issues have been very significant. These two contacts have always been very responsive and when things have gotten complicated or urgent Susan La Cava is always proactive to roll up her sleeves and stay engaged until things are resolved. They take matters seriously and don't just "Dial it in" (as I have experienced with other property managers in the past). Very happy to have found Hammond & Hammond. Competent, responsive and detail oriented! A+