Robert M.

I owned a home in Irvine for many years, which served as a second home for my family. My children lived there, and it truly held a special place in our lives. When my son eventually bought his own home and moved out, I realized it was time to sell. I had known my neighbor, Robert Mack, for years, and we had occasionally discussed the possibility of selling. When the time came, it felt natural to reconnect with him. That said, this was a significant financial decision, and I wanted to be thorough, so I interviewed three different agents to ensure I was making the right choice. After meeting with everyone, my initial instinct to work with Robert was confirmed—and I’m very glad I did. Robert and his team did an outstanding job. They helped me sell my home for more than the most recent comparable sale in the neighborhood, and they did so quickly. Although the home was older and somewhat outdated, Robert provided clear, practical guidance on how to prepare it for market. He recommended replacing the carpet, painting with lighter colors to brighten the space, removing older shutters to increase natural light, completing a few minor repairs, and ultimately staging the home. I was initially hesitant about the upfront costs, but in hindsight, it was absolutely the right decision. The home showed beautifully—almost like a model—and I believe those improvements directly contributed to a higher sale price. We ultimately sold within 2% of our asking price in under two weeks, and the entire escrow process was smooth from start to finish. I felt informed, supported, and well taken care of throughout the transaction. Everything was handled seamlessly, and I received my proceeds within a day of closing. Another standout aspect was how well Robert worked with my family. I live out of the area, but my son Joe is local, and Robert coordinated closely with him to ensure everything was handled properly on the ground. It truly felt like a team effort. Robert provided excellent vendors for staging and carpet, while I arranged a painter and cleaner, and together everything came together very effectively. If I had to do it again, I would absolutely work with Robert. I would also confidently recommend him to anyone looking for a real estate agent.

We worked with Laura as renters seeking a property to lease, and she is AWESOME. I could not be more glad that we reached out to this team. My first call with Laura was hugely informative, and she made me feel understood from the get-go. We got a lot of value out of her MSL listing search that she created. Her communication was clear & proactive throughout, and she helped us get tours right away with properties we had high interest in. For the property we really wanted, Laura lined up a tour ASAP - we were the second applicants to see the place on the first day they offered tours. Laura worked late into Sunday evening to help us put together a robust application package, so that we could also be at the top of the queue on Monday morning when the owner was ready to review. She gave us a checklist that made it easy to understand what to prepare for the application. The cover letter she wrote for our us was professional, thoughtful, and warm. It made me feel so well represented, both from a financial standpoint and from a human/character standpoint. Laura's decision to work late with us on Sunday ended up being make-or-break for us! The owner selected the first applicants, but that arrangement fell through & Laura was the next person they called. Laura stayed with us through the rest of the lease signing process, answering all of our questions and providing color from her experience. Now she will be there with us this week as we get the keys to our new home! Huge thank you to her and the Robert Mack team.

I worked with Robert Makertichian (Robert Mack Group, Compass) to sell a truly unique property in the Woods Cove area of Laguna Beach. After interviewing multiple agents, Robert came highly recommended by a trusted source, and what stood out right away was how relatable he was. My family and I felt immediately comfortable with him, and it was clear he had both the experience and deep understanding of the local market. This was not a typical property. It sat on a rare oversized lot for the area and included two original cottages from the 1930s, being used as a duplex despite being zoned for single-family. It required a very specific buyer, someone who would appreciate the property for what it was, which made the sale more complex and took time. Throughout the entire process, Robert and his team were exceptional. Their communication was consistent and proactive, I was regularly updated and always knew what was happening. Robert provided thoughtful guidance on pricing, market conditions, and strategy, and even when there was outside pressure to adjust the price, he remained confident in our positioning. In the end, that proved to be the right approach, and we sold very close to our asking price. Robert and his team are hardworking, trustworthy, knowledgeable, and a true pleasure to work with. I’m incredibly grateful for their persistence and professionalism, and I recommend them without reservation.

We recently purchased a home with Robert's help, and we couldn't be happier with the experience. What's interesting is that we first met Robert over two years ago after being referred to him by our friends Jules and Bobby. At the time, he spent a lot of time educating us on the home-buying process, showing us properties, and helping us understand the market. Although we didn't end up buying back then, we never forgot how helpful he was. Fast forward a couple of years, and we walked into an open house that we absolutely loved. Robert was the first person we called. We knew we wanted someone we trusted looking out for our best interests, and he immediately jumped into action. Robert helped us put together a competitive offer, navigate multiple offers, negotiate favorable terms, and ultimately get our offer accepted. Once we were in escrow, his team was incredible. We ended up doing seven different inspections, including a general home inspection, roof inspection, termite inspection, sewer inspection, pool inspection, and several additional specialty inspections. It was a lot to manage, but Robert encouraged us to do our due diligence so we could fully understand the condition of the property and make informed decisions throughout the process. A special thank you goes to Anne, Robert's assistant, who was absolutely fantastic. With so many inspections, reports, documents, deadlines, and moving pieces, Anne kept everything organized and on track. She was always available to answer questions, provide updates, and make sure we knew exactly what was happening next. There were moments when the process felt overwhelming, but Anne was a calming presence who helped keep us focused on the end goal: closing on our new home. What impressed us most was the teamwork. Robert negotiated aggressively on our behalf, Anne expertly managed the transaction, and together they made what could have been a stressful process feel smooth and manageable. We are incredibly grateful for their guidance, professionalism, and dedication, and we would confidently recommend Robert and his team to anyone looking to buy or sell a home. Thank you, Robert, Tania, and Anne, for helping us find and successfully close on a home we love.