Maryellen H.

I would not rent from this company again. They demanded a cashiers check for both the deposit and the balance. When the mailman couldn’t deliver the second payment and I told them it was at the Palm Springs post office, she wanted me to send another cashiers check. What? That check at the post office is the same as cash. She seemed put out about it but finally went and got it. Picked up our keys, etc. no directions on how to use the coded lock on the front door. Just a code written on the outside of the envelope. Only one parking permit and one gate card. We had two cars. I told them that. No directions for the cable tv. After three days it finally worked. I quickly figured out how to use the two remotes but the service wasn’t on. Who rents to three people and does not put a DRESSER in the second bedroom? We were there for two months and had to ask for a mail key. They were surprised we needed it, even though it was requested via email a month beforehand. Had to purchase several kitchen items, such as a potato peeler. Basic things. Not enough silverware to last but a day or so. The woman I dealt with didn’t work full time and the owner did not return my call for several days.

The worst property a management to work with. Cindy has zero customer service, she is extremely rude. This company seeks to make money anyway possible without properly serving their clients. Would not recommend them. If I could give a 0 I would. The way they conduct business will not last forever, I 100 % agree with previous review from F.smith. My experience with them was very similar.This company runs more like a scam.

I currently rent through Maryellen Hill & Associates. I personally have always been treated with courtesy and they have always been very helpful. If there is something that needs attending to regarding the home I am renting, they are very quick to respond and get someone over to take care of the issue, either the same day or within 24 hours. Having dealt with some horrible landlords in the past, Maryellen Hill has been very good to me.